GDPR Compliance

AI Hotel Agent is committed to protecting personal data and respecting the privacy rights of individuals in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Website: https://ai-hotelagent.com

Our Commitment

We are committed to processing personal data lawfully, fairly, and transparently.

Our platform is designed with privacy and security in mind and follows the principles of data protection by design and by default.

Data We Process

Depending on how our services are used, we may process:

• Name
• Email address
• Phone number
• Hotel information
• Reservation details
• Guest communication history
• WhatsApp Business conversations
• Device and browser information
• IP address
• Technical logs
• AI interaction history

We only process data that is necessary to provide our services.

Purpose of Processing

Personal data is processed to:

• Provide hotel communication services
• Manage reservations
• Deliver customer support
• Enable AI-powered guest assistance
• Improve platform functionality
• Maintain platform security
• Prevent fraud and abuse
• Comply with legal obligations

Legal Basis

Where applicable, we process personal data based on one or more of the following legal grounds:

• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations

Data Subject Rights

Individuals may have the right to:

• Access personal data
• Correct inaccurate information
• Request deletion ("Right to be Forgotten")
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests will be handled within the timeframes required by applicable law.

Data Security

AI Hotel Agent implements appropriate technical and organizational measures, including:

• HTTPS encryption
• Secure authentication
• Access controls
• Encryption of sensitive data where appropriate
• Security monitoring
• Regular software updates
• Backup and disaster recovery procedures

Data Retention

Personal data is retained only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Data is securely deleted or anonymized when no longer required.

International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards as required by the GDPR.

These safeguards may include:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other lawful transfer mechanisms

AI Processing

Our platform uses Artificial Intelligence to support hotel operations.

AI may assist with:

• Guest communication
• Reservation management
• Customer support
• Concierge recommendations
• Service personalization

Human review may be applied where appropriate.

WhatsApp Business Platform

AI Hotel Agent integrates with the official WhatsApp Business Platform provided by Meta.

Processing of WhatsApp messages is performed solely for legitimate hotel communication purposes and in accordance with Meta's Business Messaging Policies.

Hotels using our platform are responsible for obtaining any legally required customer consent before sending messages.

Data Processors

We may use trusted service providers to support our platform, including providers of:

• Cloud hosting
• Database infrastructure
• Payment processing
• Email delivery
• Security monitoring
• Analytics

These providers process personal data only under contractual obligations and appropriate safeguards.

Data Breach Response

In the event of a personal data breach, AI Hotel Agent will:

• Investigate the incident
• Mitigate risks
• Notify affected customers where required
• Notify supervisory authorities where legally required

Contact

For GDPR-related questions or requests, please contact:

AI Hotel Agent
Website: https://ai-hotelagent.com
Email: privacy@ai-hotelagent.com
Data Protection Contact: dpo@ai-hotelagent.com

Updates

We may update this GDPR Compliance Statement from time to time.

The latest version will always be available on this page.