Privacy Policy

Last Updated: June 25, 2026

AI Hotel Agent ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and protect information when you use our website and our AI-powered hospitality platform.

Website: https://ai-hotelagent.com

1. Information We Collect

Depending on how you interact with our platform, we may collect:

  • Name
  • Email address
  • Phone number
  • Company information
  • Hotel information
  • Reservation details
  • Guest communication records
  • WhatsApp Business conversation data
  • Device and browser information
  • IP address
  • Usage analytics

We only collect information necessary to provide our services.

2. How We Use Your Information

We use collected information to:

  • Provide AI-powered hotel services.
  • Process reservations.
  • Respond to customer inquiries.
  • Improve our AI models and service quality.
  • Authenticate users.
  • Maintain platform security.
  • Detect fraud or abuse.
  • Comply with legal obligations.

3. WhatsApp Business Platform

AI Hotel Agent integrates with the official WhatsApp Business Platform provided by Meta.

Messages are processed solely to provide hotel-related services such as:

  • Reservation assistance
  • Customer support
  • Booking confirmations
  • Guest communication
  • Concierge services

We do not send unsolicited messages or spam. All WhatsApp communications comply with Meta's Business Messaging Policies.

4. Data Storage

Customer information may be stored on secure cloud or private infrastructure operated by AI Hotel Agent.

Reasonable technical and organizational measures are implemented to protect personal information against unauthorized access, disclosure, alteration, or destruction.

5. AI Processing

Some conversations may be processed by artificial intelligence to:

  • Answer guest questions
  • Generate reservation responses
  • Improve customer support
  • Personalize guest experiences

AI-generated responses are reviewed and continuously improved to maintain service quality.

6. Data Sharing

We do not sell personal information.

Information may only be shared with:

  • Meta (WhatsApp Business Platform)
  • Hotel customers using our services
  • Payment providers
  • Cloud infrastructure providers
  • Legal authorities when required by law

7. Data Retention

Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We employ industry-standard security measures, including:

  • HTTPS encryption
  • Secure authentication
  • Access controls
  • Database encryption where appropriate
  • Regular security monitoring

No online system can guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

11. International Data Transfers

Where necessary, personal information may be processed in countries other than your own while applying appropriate safeguards.

12. Changes to this Policy

We may update this Privacy Policy periodically. Changes become effective upon publication on this page.

13. Contact

AI Hotel Agent
Website: https://ai-hotelagent.com
Email: privacy@ai-hotelagent.com

For privacy-related questions or requests, please contact us using the email address above.

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