Terms of Service

Last Updated: June 25, 2026

Welcome to AI Hotel Agent.

These Terms of Service ("Terms") govern your access to and use of the AI Hotel Agent website, software, APIs, and related services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you may not use our Services.

1. About AI Hotel Agent

AI Hotel Agent is an AI-powered hospitality platform designed for hotels and accommodation providers. Our platform provides tools for guest communication, reservation management, customer support automation, AI concierge services, and integrations with hotel management systems.

Website: https://ai-hotelagent.com

2. Eligibility

You must be at least 18 years old and legally authorized to represent your business in order to use our Services.

3. Account Registration

You are responsible for:

  • Providing accurate information.
  • Maintaining the security of your account.
  • Protecting your login credentials.
  • All activities performed under your account.

4. Acceptable Use

You agree not to use AI Hotel Agent to:

  • Send spam or unsolicited messages.
  • Violate WhatsApp Business Platform policies.
  • Distribute malware or malicious software.
  • Attempt unauthorized access.
  • Engage in illegal or fraudulent activities.
  • Infringe intellectual property rights.
  • Interfere with platform security or availability.

Violation of these Terms may result in suspension or termination of your account.

5. WhatsApp Business Platform

AI Hotel Agent integrates with the official WhatsApp Business Platform provided by Meta.

Customers are solely responsible for:

  • Obtaining user consent before messaging.
  • Complying with Meta's Business Messaging Policy.
  • Following applicable privacy and data protection laws.
  • Maintaining message quality.

AI Hotel Agent is not responsible for restrictions, suspensions, or enforcement actions taken by Meta regarding WhatsApp Business Accounts.

6. Hotel Data

Hotels retain ownership of their own business data and guest information.

AI Hotel Agent processes such information only to provide the Services.

7. Artificial Intelligence

Our Services may use artificial intelligence to:

  • Answer guest questions.
  • Generate reservation responses.
  • Recommend hotel services.
  • Automate customer support.

AI-generated responses are provided to assist businesses and should be reviewed when appropriate.

8. Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free operation.

Scheduled maintenance or unexpected outages may occur.

9. Third-Party Services

Our Services may integrate with third-party providers, including but not limited to:

  • Meta WhatsApp Business Platform
  • Hotel Property Management Systems (PMS)
  • Payment providers
  • Cloud infrastructure providers

We are not responsible for the availability or performance of third-party services.

10. Fees

Certain Services may require payment.

Subscription fees, usage-based fees, and applicable taxes will be presented before purchase.

Failure to pay may result in suspension or termination of Services.

11. Intellectual Property

All software, source code, trademarks, logos, documentation, and platform content remain the exclusive property of AI Hotel Agent unless otherwise stated.

No ownership rights are transferred to users.

12. Confidentiality

Both parties agree to protect confidential information received during the use of the Services.

Confidential information shall not be disclosed except where required by law.

13. Limitation of Liability

To the maximum extent permitted by law, AI Hotel Agent shall not be liable for:

  • Indirect damages
  • Lost profits
  • Loss of business
  • Loss of data
  • Business interruption

Our total liability shall not exceed the amount paid by the customer during the previous twelve (12) months.

14. Indemnification

You agree to indemnify and hold AI Hotel Agent harmless from claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the Services.
  • Violation of these Terms.
  • Violation of applicable laws.
  • Misuse of the WhatsApp Business Platform.

15. Suspension and Termination

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms.
  • Violate Meta policies.
  • Present security risks.
  • Engage in abusive or fraudulent behavior.

16. Privacy

Your use of the Services is also governed by our Privacy Policy available at:

https://ai-hotelagent.com/privacy.html

17. Changes to the Terms

We may update these Terms from time to time.

Updated versions become effective immediately upon publication.

Continued use of the Services constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which AI Hotel Agent operates, unless otherwise required by mandatory law.

19. Contact Information

AI Hotel Agent
Website: https://ai-hotelagent.com
General Support: support@ai-hotelagent.com
Legal: legal@ai-hotelagent.com
Privacy: privacy@ai-hotelagent.com

For legal inquiries regarding these Terms, please contact us using the email addresses above.

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